Nursing Home
Havenwood-Heritage Heights
Medicare Outcome Measures
- No Different than the National Rate
Potentially preventable hospital readmissions
8.93% (lower is better)
- No Different than the National Rate
Residents discharged back to the community
50.51% (higher is better)
- No Different than the National Rate
Infections acquired during the stay requiring hospitalization
6.37% (lower is better)
Source: CMS Skilled Nursing Facility Quality Reporting Program. Rates are risk-standardized by CMS; the comparison category is CMS's own, shown exactly as published.
Clinical Quality Measures
-
Long-stay residents with a urinary tract infection
1.3%
national median 0.9%
worse than the national median
-
Long-stay residents experiencing falls with major injury
9.5%
national median 2.8%
worse than the national median
-
Short-stay residents who newly received an antipsychotic medication
2.0%
national median 1.0%
worse than the national median
-
Long-stay residents whose ability to walk independently worsened
14.3%
national median 12.5%
near the national median
-
Long-stay residents with pressure ulcers
2.5%
national median 4.2%
better than the national median
-
Long-stay residents who received an antipsychotic medication
24.8%
national median 13.4%
worse than the national median
Source: CMS MDS quality measures (four-quarter average).
Nurse Staffing
- Nurse staffing per resident per day
- 5.2 hours
- Registered nurse (RN) time per resident per day
- 1.0 hours
- Weekend nurse staffing per resident per day
- 5.0 hours
NH average: 3.9 hours · National: 3.9 hours
All nursing staff combined: RNs, LPNs/LVNs, and nurse aides.
NH average: 0.8 hours · National: 0.7 hours
RN hours only — the most highly trained nursing staff.
NH average: 3.5 hours · National: 3.4 hours
Total nurse staffing on Saturdays and Sundays, when staffing typically dips.
Reported by facilities through CMS's Payroll-Based Journal system. Facility values and the state/national averages are shown exactly as CMS publishes them. More staffing hours are generally better; lower turnover is generally better.
Ownership
- Ownership type
- Non profit - Corporation
Who owns this facility — 21 entries in CMS's ownership records expand ↓
- Citizens Bank Na Organization
- Citizens Funding Corporation Organization
- New Hampshire Health And Education Facilities Authority Organization
- Weaver, Suzanne Individual
- Gill, David Individual
- Hatfield, Douglas Individual
- Rankin, Gordon Individual
- Skabo, Sean Individual
- Slepian, Beth Individual
- Snow Wade, Lisa Individual
…and 11 more entries in CMS's ownership records for this facility.
From CMS's nursing-home ownership file. Roles and percentages are as reported to CMS by the facility; one person or entity can hold several roles.
Inspections & Fire Safety — 2 health (NH avg 3.9) · 4 fire (NH avg 2.8) Details
7 deficiencies cited across recent inspection cycles. Most recent survey: April 22, 2026.
Most recent inspection cycle: 2 health deficiencies · NH average: 3.9 · National: 9.3
9 fire-safety deficiencies cited — most often smoke (4) and gas, vacuum, and electrical systems (3).
Most recent fire-safety inspection (2026-04-22): 4 deficiencies · NH average: 2.8 · National: 4.5
Sources: CMS health inspection reports (standard surveys and complaint investigations) and CMS Life Safety Code inspections (smoke barriers, sprinklers, exits, emergency preparedness). Averages are CMS-published state and national figures for the most recent inspection cycle.
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How Havenwood-Heritage Heights compares nearby
Compared with the 8 other nursing homes within 25 miles — 9 facilities in all, CMS data only.
Among the 9 nursing homes within 25 miles, Havenwood-Heritage Heights's overall star rating is 2★; the median among the 8 peers reporting it is 2★.
| Measure | This facility | Nearby median | Best nearby |
|---|---|---|---|
| Overall star rating reported by 8 of 8 nearby peers | 2★ | 2★ | 5★ |
| Health inspections reported by 8 of 8 nearby peers | 2★ | 2★ | 3★ |
| Staffing reported by 8 of 8 nearby peers | 4★ | 3★ | 5★ |
| Quality measures reported by 8 of 8 nearby peers | 4★ | 3.5★ | 5★ |
The comparison group
- Presidential Oaks
- Harris Hill Center, Genesis HealthCare
- Merrimack County Nursing Home
- Epsom Healthcare Center
- Hillsborough County Nursing Home
- Goffstown Nursing And Rehab Center
- Mountain Ridge Center, Genesis HealthCare
- Hackett Hill Healthcare Center
Cohort: within 25 miles · CMS data period 2026-08 · method cohort-v1 · comparisons are never affected by claiming or payment. How nearby comparisons work