Carilion Home Care Franklin

Quality Measures vs. National Benchmark

• Patients whose care began in a timely manner higher is better
  99.57% this agency

  96.8% VA average

  96.51% national
• Patients who got better at walking or moving around higher is better
  85.83% this agency

  88.4% VA average

  88.6% national
• Patients who got better at bathing higher is better
  87.09% this agency

  90.27% VA average

  90.63% national
• Patients whose breathing improved higher is better
  90.74% this agency

  91.68% VA average

  91.31% national
• Patients who got better at taking their oral medications correctly higher is better
  80.89% this agency

  87.96% VA average

  88.07% national
• Patients with a potentially preventable hospital stay during home health care lower is better

  Risk-adjusted rate; the national figure is the national observed rate.

  11.15% this agency

  — VA average

  10.83% national

Measures reported by CMS from patient assessments and Medicare claims, shown exactly as published alongside the national rate from CMS's national benchmark file. CareRanks does not adjust these values.

Patient Survey Results (HHCAHPS)

91%

Rated this agency 9 or 10 out of 10

89%

Would definitely recommend this agency

92%

Said the team gave care in a professional way

91%

Said the team communicated well with them

85%

Said the team discussed medicines, pain, and home safety

From the Home Health CAHPS (HHCAHPS) patient survey, based on 558 completed surveys (26% response rate). Shown exactly as CMS publishes it.

Service Area

This agency reports serving 24 ZIP codes.

From CMS's home health service-area file — the ZIP codes where this agency reported providing care.