Tender Care Home Health

Quality Measures vs. National Benchmark

• Patients whose care began in a timely manner higher is better
  98.44% this agency

  96.61% NM average

  96.51% national
• Patients who got better at walking or moving around higher is better
  86.07% this agency

  88.93% NM average

  88.6% national
• Patients who got better at bathing higher is better
  88.77% this agency

  90.31% NM average

  90.63% national
• Patients whose breathing improved higher is better
  84.12% this agency

  90.92% NM average

  91.31% national
• Patients who got better at taking their oral medications correctly higher is better
  86.11% this agency

  89.1% NM average

  88.07% national
• Patients with a potentially preventable hospital stay during home health care lower is better

  Risk-adjusted rate; the national figure is the national observed rate.

  11.86% this agency

  — NM average

  10.83% national

Measures reported by CMS from patient assessments and Medicare claims, shown exactly as published alongside the national rate from CMS's national benchmark file. CareRanks does not adjust these values.

Patient Survey Results (HHCAHPS)

80%

Rated this agency 9 or 10 out of 10

71%

Would definitely recommend this agency

87%

Said the team gave care in a professional way

81%

Said the team communicated well with them

82%

Said the team discussed medicines, pain, and home safety

From the Home Health CAHPS (HHCAHPS) patient survey, based on 149 completed surveys (22% response rate). Shown exactly as CMS publishes it.

Service Area

This agency reports serving 22 ZIP codes.

From CMS's home health service-area file — the ZIP codes where this agency reported providing care.